Cancellations and No-Shows
In order to protect our service providers income and our company as a whole, we must enforce the following policy.
We require 24 hours notice for all cancellations and reschedules. Late cancellations may result in a service charge being added to the next appointment in the amount of no more than 50% of the cost of the orignal service booked. We understand emergencies come up and will evaluate those on a case by case basis. Last minute changes to services received (ie. changing service to a lesser priced service) will also be considered a late cancellation.
No call/No show appointments will be charged 100% of the cost of the service to the card used to secure the appointment. If no card was used to secure the appointment, future appointments will need a deposit of 50% of the service booked to secure the spot. That deposit is refundable up to 24 hours prior to the appointment.
Children In The Salon & Spa
In order to protect and preserve the experience of all of our guests and staff, we kindly ask that you avoid bringing small children to your appointments. Children who are disruptive to the service or other guests experiences may result in the service not being able to be completed. The full amount of the service reserved will still be due as the reason for ending the service is out of our hands.
Service Quality In the Salon
We take pride in our work and strive to achieve the hair and nail goals of all our guests, but we understand there are times we will fall short in reaching your expectations.
If you are unhappy with your service, please reach out to us within 7 days for hair, and 3 days for nails for the opportunity to come back in either with your same service provider, or a different one for a complimentary correction.
We reserve the right to correct a service prior to any refund being issued.
If you received a blonding or color service in which your goal was to be lighter, and your hair did not get as light as you were hoping, we cannot guarantee a complimentary correction. However, we will always look at each situation individually and carefully review our stylists notes on your service. We are limited by how well the hair lightens in these services and can only do so much in one process. If the issue is the tone (too brassy, etc), we will offer a complimentary retone, but a second lifting will not be complimentary as it would have been needed to achieve the look regardless.
Retail Product Returns/Exchanges
Retail items may be returned or exchanged up to 14 days after purchase, as long as the product is at least 75% full. Clearance items are final sale and no refunds or exchanges may be made.
Candy and other food related items may not be returned or exchanged.
Boutique items may be returned within 7 days and can only be exchanged for another boutique item.
Retail items returned will either be credited back to the original payment method, or put on your account for use on a future product.