Cancellations
Your appointments are very important to our team of professionals. We ask that if you must cancel or reschedule your appointment, you give us notice as stated below so that we have the opportunity to offer your reserved time to another client on our waitlist.
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment.
Appointments that are 3 hours or longer, or if you’re seeing multiple service providers the same day, we require 48 hours notice when cancelling. This policy allows our team the best chance of filling the appointment you had reserved. To cancel or reschedule during non-business hours, message us on Facebook or IG, or email shineglowdesk@gmail.com
Appointments canceled prior to the time required will not be charged or expected to pay for their appointment. Appointments cancelled after the time required but sooner than 3 hours before will be charged up to 50% of the service cost. Appointments cancelled with less than 3 hours notice will be charged up to 75% of the service and a deposit required to reschedule. No-call/no-shows will be charged 100% of the service. If the card on file does not go through, the missed appointment must be paid for before another appointment can be reserved.
We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice and take those into consideration on a case by case basis. However, be aware that if you repeatedly cancel appointments with or without proper notice, we reserve the right to ask for a deposit to secure your next appointment.
Re-Do’s
We always want you to be happy with your service! If you are ever dissatisfied with a service, please let us know within 7 days (5 days for nails) and we will be happy to reconsult with you and make a change if need be.
After 7 days (5 for nails) all services are final & there will be a charge for any change in service.
We reserve the right to correct any issues or concerns with your service and do not offer refunds on services rendered.
Late Arrivals
Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be late, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.
Premium Appointment Times
The Salon is open: Monday 11-8pm, Tuesday-Thursday 9-8pm, Friday 9-6pm, Saturday 9-pm.
If possible, we are happy to make accommodations for early, late evening, or other appointments. Please note, for this service accommodation, an additional fee of $20 will be charged. The client is responsible to confirm those charges with our front desk coordinator before booking your appointment.
Tipping
Though tipping is not not required, our service providers GREATLY appreciate them! If you are happy with your service, tips can be accepted via CASH or through the use of our Tippy software which does charge a small fee to the consumer for its use. You may also tip your provider via Venmo or CashApp if they have that service.
Gift Cards/Gift Certificates
No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date. Gift Cards only expire when they are a donation. Gift cards purchased have no expiration date.
Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards cannot be replaced or refunded.
Respect
The Salon is a luxury salon & spa with the goal to provide ultimate relaxation to all clients. Please be courteous & keep your group conversations to a whisper & your cell phone on silent. We all have busy schedules, please help us ensure a calm & peaceful environment inside the salon.
Children are welcome in the salon when they are not receiving a service as long as they are quiet and respectful. Due to the relaxing and quiet nature of our spa services, we reserve the right to ask any parent/guardian to leave with the child if the child cannot behave in our salon environment. If a parent is receiving a service, the parent will be asked to pay for service in full, even if not completed as the reason for ending the service is of no fault of the salon or service provider.
We Reserve the Right to Refuse Service To:
- Anyone with a nail, scalp or skin condition we suspect may be contagious
- Anyone with open or infected wounds on the treatment area
- Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
- Anyone more than 10 minutes late for an appointment
- Anyone demonstrating inappropriate behavior or disrespect to our team and other guests.